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Merakify Care

Support

Help from the team that looks after your technology.

  • Customer Portal

    Raise and follow your requests, and see your projects, assets and invoices in one place.

    Open the Customer Portal

    For Merakify X customers.

  • Remote support

    Enter the session code our team gives you, so we can work on your computer with you.

    Start a session

    Only join a session when our team has given you a code.

Work stopped?

Raise a ticket in the Customer Portal, then call +968 7177 8833.

We respond within your Care level’s target: 2 business hours at Essential, 1 business hour at Advanced.

Support hoursSunday to Thursday, 08:00 to 17:00, Oman time, excluding public holidays.

How a request is handled

  1. You raise it

    In the Customer Portal, or by phone when work has stopped.

  2. We respond

    Within your Care level’s target.

  3. We fix it

    Remotely or on site.

  4. We report it

    Care customers see it in the monthly report.

What to have ready

  • Your name and organization
  • What happened, and when
  • Any message on the screen; a photo helps too

Not a customer yet?

We can still help, by the hour: remote help through Care – Remote Support, or a visit within Muscat Governorate through Care – Onsite Support.

Request helpSee the hourly rates

Merakify Customer Engagement customers sign in at hub.merakifyx.com.